Keeping in touch with customers is critical and the conversations you have with your clients clearly reflect your organization’s reputation and brand.  However, it can be challenging to develop the expertise needed to maintain a high touch, high care contact centre. 

Davis + Henderson and its predecessors have been providing outsourced contact centre solutions for companies in the financial services, retail, government, consumer products and technology sectors for over 35 years. By utilizing our complement of highly skilled, customer focused agents, and leveraging our investments in purpose-built technology, infrastructure and operational processes, customers are able to keep in touch with their customers more cost effectively, and with greater consistency, than would be the case if building a contact centre capability themselves.

Our proven success in providing customized contact centre services largely results from a mindset that recognizes we are an extension of our customers and their brand. Davis + Henderson specializes in:

• Customer care
• Sales (including e-commerce and guaranteed cross-sell/up-sell services)
• Technical support
• Help Desk support
• Early stage collections

And, because we have full processing and servicing capabilities, Davis + Henderson can integrate contact centre services into a complete turnkey solution for customers looking to outsource even more of their program administration activities.